Javy Help Center

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Refund Policy

Thank you for shopping at Javy Coffee.

We offer a 30 Day Refund Guarantee from the date of your purchase on your first order.

Our policy lasts 30 days. If 30 days have gone by since your order has been delivered, we would not be able offer you a refund or exchange.

To further clarify this:

If you've ordered 4 bottles and are not satisfied with the product. We would expect you to return 3 bottles in exchange for a refund for all 4 bottles. If you've used opened 2 out of those 4 bottles and are returning just 2 bottles, that would void the satisfaction guarantee.

REPLACEMENTS AND REFUNDS

30 Day Money Back Guarantee If you are not satisfied with the product please email our customer support team at support@javycoffee.com. This is policy is only applicable to your first order only.

Once a member of our team has assessed your issue, we will contact you with the status of your replacement or refund.

Please allow for up to 2 days to hear a response from us. If your refund is approved, we will send you a return label for the unused product (if you've ordered more than 1 item).

As soon as your order is received back we will initiate a refund to the original payment method that you used.

In the case you no longer have that payment method, we are only able to issue store credit. Any refund offered will not include the original shipping cost. You will receive the credit within a certain amount of days, depending on your card issuer’s policy. Please note that a refund can take up to 10 business days to appear in your statement but could take as long as two billing cycles. We appreciate your patience! After 30 days of the order being delivered, we are no longer able to replace or refund any order.

Lost Orders/Damaged Orders

If your order shows as delivered and you have not received your package as yet, please try these things before reaching out to us (we consider orders lost if we do not see movement for 6 or more days)

1. A lot of times packages can be delivered by someone on your mail route that isn’t the “regular” mail delivery person, and they may not know that your packages should be left next to the garage, on your front steps, just below your mailbox, etc. the way that your regular mail delivery person takes care of things. Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting.

2. Check with a family member or neighbor in case they collected it on your behalf.

3. If it's still not located, you're going to want to reach out to your local post office. Provide them with your name, phone number, email address and the tracking number of the package and in most cases will get back to you within 24 hours.

If you still have been unsuccessful in getting your package after 6 days, please reach out to us and we will reship your order on a priority basis - refunds are not issued for orders lost or damaged in transit.

For orders damaged in transit, please ensure you reach out to us within 15 days of the tracking show as delivered with clear photos for us to be able to reship. After the 15th day, we will not be able to reship a replacement.

RECEIVED THE WRONG PRODUCT

If you received the wrong product, please email support@javycoffee.com. Include your name, order number, email address, a written explanation of the issue, and a picture of the item you received. In this instance, we will ship a replacement of the correct order to you. Refunds will not be issued.

Please ensure you reach out to us within 15 days of the tracking show as delivered. After the 15th day, we will not be able to reship a replacement.

LATE ARRIVAL OF ORDER

While we try our level best to ensure you receive your order within 5-7 days of your purchase, we cannot guarantee that due to the ongoing COVID-19 pandemic and other unforeseen circumstances that may affect shipping and inventory issues. We are unable to refund for items not being delivered by a specific date, special occasion, or holiday. Each product description states how long shipping could take. Please take note of this when ordering. Once an order has shipped we will no longer be able to edit or cancel the order.

SALE ITEMS

We do not offer refunds or replacements on sale items.

SHIPPING

You will be responsible for paying for the shipping costs associated with your return. Shipping costs are nonrefundable.

RETURN ADDRESS

2300 E Lincoln Hwy
Langhorne, PA 19047

PLEASE NOTE: Unless a return is approved by our customer service department, refunds will not be given for items returned to this address. There are no exceptions.

RETURNING INTERNATIONAL ORDERS

All international orders are final sale and cannot be returned. In the case that your order is lost in transit, a replacement will be issued.

CONTACT US

If you have a questions on how to return your order to us, please contact us at support@javycoffee.com

SUBSCRIPTIONS

Please reach out to us at support@javycoffee.com at least 3 days before your next charge is due so we can cancel or adjust your subscription accordingly.

Please Note: emails sent to the support@javycoffee.com can take up to 48 hours for a response, thus we might not catch your order in time to stop it from shipping. If your subscription order has been placed and fulfilled, we are no longer able to cancel and refund the order. If you choose to not keep the product you can request a self-paid return label.

Once the order is received back at our warehouse it will be processed by our Returns Department. This process can take up to two business days.

Once your order is processed, you will be refunded the subtotal of your order, your original shipping charge will not be refunded. If your order has not been shipped yet it will be canceled and fully refunded.